Registration, my Profile and my Orders
I do not see the catalog, why?
To view our catalog, registration is required. In a few clicks, you can have access to the biggest online catalogue for children’s clothing.
Are you going to register?
To join our site you must visit www.soguada.com. Click on the Subscribe button at the top; sign in and access the registration page.
What data do I need for registration?
Your stores, your email address and VAT number. Make sure you have this information available before registering: the process will be even faster!
I registered, and now?
After registering, check your e-mail address: you will receive the registration notice and then you can immediately go shopping!
I registered but my data have changed, can I change them?
After registration, you can access to your personal area. Here you can change your personal and business data, shipping and billing addresses at any time, always saving changes before leaving the section.
Where can I organize my orders?
Always in your Profile, look at the status of your orders, view the shipment track and download the corresponding invoice.
I forgot my password, how can I recover it?
If you have forgotten your password, all you have to do is to click on Password Forgotten at login. By entering your email we will send you instructions to change your password and access our portal.
I tried but I can not register, what can I do?
If you need support for registration, write to firstname.lastname@example.org and give us your telephone contact and we will call you back to give you all the necessary support.
Is there a minimum order?
Our minimum order is only 400€.
How can I buy on Soguada?
Buying on Soguada is very simple. Just click on the item you want, select the size and click on "Add to cart". A confirmation window will appear with a link to the cart to proceed with the purchase. You can continue your shopping and go to the cart later.
When you are ready to make the purchase, you will have to go to the "Shopping Cart" section: here you will see the summary of your order.
At this point you will have to select the country of shipment, the type of shipment and enter the coupon code in case there are promos in progress. By clicking on "Confirm Order" you can proceed with the purchase.
How do I know if an item is available?
An item is available if you can select the size and quantity. If the size box is red, it means that unfortunately it is not currently available in our warehouses.
Can I order an unavailable item?
No, you can only order the items available in our online catalog.
Are the items all original and new?
Absolutely yes. Each item is shipped with a tag, packaging and original warranty certificate.
I can't complete the purchase, why?
To complete the purchase you must reach the minimum order of 400€: verify that the cart is complete and proceed with the payment.
Are the prices in the catalog with VAT?
All prices in the catalog are VAT exempt. The VAT is applied to the closing of the order on the total price.
I have just placed an order, where can I view it?
To view the status of your order, you must log in to your account by clicking on "Profile" and enter the "My Orders" section, where you can view the status and track the shipment, as well as view the related invoice issued for the order placed.
Is it possible to edit an order?
No, it is not possible to edit an order. If you have already paid and you have problems with your order, you can write to email@example.com and request assistance.
Shipping and Returns
What courier is to speed up my order?
Soguada uses the SDA courier for shipments in Italy and DHL courier for shipments outside Italy.
Can I agree on the delivery time?
No, it is not possible. If the courier does not find the recipient on the day of delivery, he will automatically schedule the delivery for the next day.
In which countries do you ship?
Soguada ships to all the countries of Europe and to a large part of the extra-European territory. To be sure that your country is included, contact our Customer Service and request more information.
How much cost the shipping?
The shipping price varies depending on the country concerned. See our Shipping page to get all the details of the country-by-country costs.
I made a purchase but I don't see the shipping price, what can I do?
For some countries and types of orders the system does not automatically calculate the cost of shipments. In this case, contact our Customer Service directly to get the details of the costs of your order.
Can I choose to withdraw the order in the warehouse? How much?
Of course, during check-out you can select the "Withdrawal in stock" option. This option is free.
Can I organize the withdrawal?
Sure. Also in this case it will be enough to select the option “No, thanks. I organize the withdrawal" and follow the instructions to organize the withdrawal directly in our warehouses.
Within how many days can I make a return?
The return must be made within 7 days from the date of delivery of the order.
When can I return an order?
The return is only possible if the product is incorrect or damaged.
What are the costs of the return?
There are no return costs. Soguada will take care of the shipping costs of your package and will contact the courier directly for collection at your address.
How do I apply for a return?
To proceed with the return you must:
Access your personal profile in the "My orders" section
Click on "Return request" and fill in the required fields
Wait for our approval of the request by e-mail with a returns code.
How do I prepare the return package?
Returned products must be complete with original packaging and tags. They must not have been used, modified and customized.
Inside the package you will have to include the email received with the return authorization.
I changed my mind: can I cancel the return?
Of course, contact our Customer Service and we will cancel the return request.
I made the return, what now?
Once we receive the package with the returned products, our Customer Service will see it to check the status. Once we acknowledge that all the return conditions have been met, we will proceed with a credit note.